Zulu was appointed sales person at a local General Dealer's store.
While on one of his shifts, a lady approached him and asked if they
had peach jam to which he bluntly replied, "Out of stock."
At this, the lady immediately turned to leave the shop in
disgruntlement.
While on one of his shifts, a lady approached him and asked if they
had peach jam to which he bluntly replied, "Out of stock."
At this, the lady immediately turned to leave the shop in
disgruntlement.
It was then that the shopkeeper, who had been looking
on, called Zulu aside and told him, "When a customer asks for a
product that is out of stock, you apologize for its
unavailability, and then offer other types of the same product.
For instance in this case it was peach jam; offer other types of
jam like plum jam, guava jam and so on."
Next, came in another lady who asked for toilet paper.
Zulu politely replied, "I am sorry ma'am we do not have any toilet
paper right now but you could try carbon paper, copy paper or sand
paper.